Current (and new) program members will be able to enjoy the same benefits as before with online  account management, dedicated ticketless entry and exit, and FREE membership. As an added benefit,  your points will no longer expire!  

Your current ABIA Parking Frequent Parker Program Automated Card will still work with the upgraded  technology, but you must first move/transition to this new system.  

How to move/transition to the new system:  

All active ABIA Parking Frequent Parker Program members received a transition email. If you did not  receive the email, please contact us at info@fppaustin.com, or call 512-530-3770 (M-F, 7am – 4pm CST).  

• We will provide you with a personalized transition link, so you can create your new online account
• Your username must be your email address 
• Create a secure password 
• Verify your information, including your ABIA Parking Frequent Parker Program Automated Card  number  
• Add a valid credit or debit card 
• Your previous point balance will be transferred into your new account after it has been created
• You can begin using your ABIA Parking Frequent Parker Program Automated Card immediately

The ABIA Parking Frequent Parker Program is a fully automated rewards program for individuals that  park on-site for business and leisure trips to earn points for FREE parking. 

No, membership is free and there is no charge for the ABIA Parking Frequent Parker Program  Automated Card.

Any individual who parks on-site at Austin-Bergstrom International Airport can join the ABIA Parking  Frequent Parker Program. The more you park on-site, the more points you will earn towards FREE parking. 

Members are assigned an ABIA Frequent Parker Program Card, which is securely linked to the member’s credit or debit card.

• ENTERING THE PARKING FACILITY: When you enter, simply hold your ABIA Frequent Parker Program Card with the QR Code facing the reader at the parking lot or garage entrance, and the gate will go up. Do NOT pull a ticket. Please Note: Only ONE vehicle is permitted to park at one time under the enrolled account number for the program, and you will only earn points for ONE visit at a time.
• EXITING THE PARKING FACILITY: Upon your travel return, exit on-site parking through the automated express lanes. Hold your ABIA Parking Frequent Parker Program Automated Card with the QR code facing the reader in the automated exit lanes. The machine will apply the charge to your credit or debit card on file and the  gate will go up. The ABIA Parking Frequent Parker Program system will automatically record your time  in and out, charge the credit or debit card on file and credit your account with ABIA Parking Frequent  Parker Program points that can be redeemed for FREE Parking. You cannot use your ABIA Frequent  Parker Program Card to exit a cashier lane. Please see page 6 for instructions on how to obtain a receipt.

As a member you earn 1 point per dollar spent in the Austin-Bergstrom Airport parking facilities*. The below chart shows how many points will be earned for each Daily Parking Rate.

Rates as of 4/1/24. Rates are subject to change, at any given time. Tax is included in all rates listed above.  *The South Terminal Parking Lot is NOT part of the ABIA Parking Frequent Parker Program, nor is it managed  by ABIA Parking. Also, prepaid parking reservations CAN NOT earn points for parking under the ABIA Parking  Frequent Parker Program.

You must use your ABIA Parking Frequent Parker Program Automated Card to earn points. If you do  not use your ABIA Parking Frequent Parker Program Automated Card when entering and exiting the  on-site parking lots and garages, you will not earn or receive points.

When you registered online for your ABIA Parking Frequent Parker Program Automated Card, you  created an online profile with an email address and password. The credit or debit card on file will be  charged and you will automatically earn points for your parking stay. Log in to your account 24/7 at  www.fppaustin.com to view your parking activity, update your information, access a receipt, or redeem  the ABIA Parking Frequent Parker Program points you have accumulated. 

Unfortunately, no. The ABIA Parking Frequent Parker Program was set up so that points can only be  accumulated from the day a member enrolls in the Frequent Parker Program. No retroactive points can  be given.

First, log in to your ABIA Parking Frequent Parker Program account, select “Redemptions” and then  checkmark the box “Redeem Points on next visit.” You will then click the gray box that says, “Create  Redemption.” The system will default by showing the date that you selected the redemption. The date  and time will adjust after you exit the parking facility. 

Note: The system will use the total available points in your account. If you park for more days than you  have points, the balance will be charged to your credit or debit card on file. You will receive points for  the cash portion of this transaction. Please Note: Even with a redemption activated, you must always  have a valid credit card on file.  

Upon arriving at the airport, simply enter and exit your preferred parking location, as usual, with your  ABIA Parking Frequent Parker Program Automated Card to have the points credit applied to your  account. There are no certificates to present. The transaction will be handled through the automated  system.  

Please Note: If you are already parked and you forgot to place the redemption, you can do so after  you have entered the parking lot. However, the redemption must be placed prior to exiting the  parking lot. ABIA Frequent Parker Program points will not be earned on days when free parking  redemptions are used. Points are only earned on days of paid parking. 

A FREE parking redemption does not reserve a space in the airport’s on-site parking lots or garages. If  you arrive and your chosen parking location is full, you must park in an alternate on-site parking  location. Remember, the system will use all available points in your account and will adjust based on  the lot or garage you park in.

Simply login to your ABIA Frequent Parker Program account at www.fppaustin.com, and select  “Redemptions.” Click the ‘Cancel Pending Redemptions’ checkbox, then, select the ‘Cancel Redemption’  button. 

If you are unable to log in to your account due to a forgotten username or password, please try the  following: Please note that usernames and passwords are case sensitive.

1. Username: Your username is the registered email address used when you set up your account. If  you have forgotten your registered email address and need it sent to you, simply send an email to  info@fppaustin.com with your request and your name.
2. Password: Passwords are case sensitive. If you have forgotten your password, use the “Forgot your Password” function on the member login screen to have it emailed to the address on the account. 

If you are still having trouble logging in using the correct username and password, close out of the page and enter the login page through www.fppaustin.com (do not use a bookmark to re-access the page). By doing this you will clear out any extra characters that may have been put into the login fields. These are extra characters like spaces that happen from copying and pasting and that we can’t always see but the computer recognizes. You can also put your cursor in the username or password fields and hit the delete button a few times to make sure it has been completely cleared.

If more assistance is needed, feel free to contact our administration office at 512-530-3770. 

If your credit or debit card expires or incorrect information was provided, your ABIA Parking Frequent  Parker Program Automated Card will not be valid upon exiting. To update your credit or debit card, as  well as other information such as name, address, etc., login to your account and click “My Profile” to  update your information.

No. An ABIA Parking Frequent Parker Program Automated Card is for each member’s sole use. There is  only one ABIA Parking Frequent Parker Program Automated Card issued per person.

Yes, users can have as many credit or debit cards on their ABIA Parking Frequent Parker Program account, as they wish; however, only one can be active. It is up to the account user to switch credit/debit cards before exiting the ABIA parking facility. 

You can only use your ABIA Parking Frequent Parker Program Automated Card for Frequent Parker  Program points and activity. Your credit or debit card cannot be used in lieu of your ABIA Parking Frequent Parker Program Automated Card.

Yes, the ABIA Parking Frequent Parker Program administrator can manually move points to and from  multiple accounts. Please contact the administration office at info@fppaustin.com or call 512-530- 3770 (Mon-Fri 7am – 4pm CST). 

Yes. However, you can ONLY park one vehicle at a time, per ABIA Parking Frequent Parker Program  account.

Yes. To receive points for a parking stay, simply send in a copy of your parking receipt to the ABIA  Parking Frequent Parker Program Administration Office via fax to 440-542-1810, or email to info@fppaustin.com. Please be sure to include your full name and a brief description of why you are seeking credit.

Email us at info@fppaustin.com or call 512-530-3770 (Mon-Fri 7am – 4pm CST) to deactivate your old  ABIA Parking Frequent Parker Program Automated Card and order a replacement. 

First, check to make sure that the credit or debit card information on file is up to date. If it is not,  update the information immediately. Then, contact the ABIA Parking Frequent Parker Program Administration Office to rectify the account. Once the account is cleared, the points from that stay will be added to your account.

For your protection and to adhere to PCI compliance laws (credit cards), we are unable to take your  credit or debit card information over the phone or through email. Members must login to their account  and update their credit or debit card information. 

All receipts are automatically emailed. You can also access your receipt by doing the following:

1. Log in to your online account and select “VISITS.” 
2. Select the “Receipt” link next to the transaction you wish to print. The receipt will be emailed to  you.
3. Check your email for your parking receipt.

Contact us at info@fppaustin.com or call 512-530-3770 (Monday – Friday, 7am – 4pm CST)