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Frequent Parker Program FAQs
The ABIA Frequent Parker Program is a fully automated rewards program for individuals that park onsite for business and leisure trips to earn points towards FREE parking.
No, membership is free and there is no charge for the ABIA Frequent Parker Program Card.
Any individual who parks on-site at Austin-Bergstrom International Airport (AUS) can join the ABIA Frequent Parker Program. The more you park on-site, the more points you will earn towards FREE parking.
- ENTERING THE PARKING FACILITY: When you enter, simply hold your ABIA Frequent Parker Program Card with the QR Code facing the reader at the parking lot or garage entrance, and the gate will go up. Do NOT pull a ticket.
- EXITING THE PARKING FACILITY: Upon your travel return, exit on-site parking through the automated express lanes. Hold your ABIA Frequent Parker Program Card with the QR code facing the reader in the automated exit lanes. The machine will apply the charge to your credit or debit card on file and the gate will go up. The ABIA Frequent Parker Program system will automatically record your time in and out, charge the credit or debit card on file and credit your account with ABIA Frequent Parker Program points that can be redeemed for FREE Parking. You cannot use your ABIA Frequent Parker Program Card to exit a cashier lane.Please see page 5 for instructions on how to obtain a receipt.
|PARKING FACILITY||DAILY RATE||POINTS EARNED / DAY|
|Red Garage||$20 / DAY (Limited Time)||20 (Limited Time)|
|Blue Garage||$10 / DAY (Limited Time)||10 (Limited Time)|
|Economy Parking||$8 / DAY||8|
When you registered online for your ABIA Frequent Parker Program Card, you created an online profile with an email address and password. The credit or debit card on file will be charged and you will automatically earn points for your parking stay. Login to your account 24/7 at www.fppaustin.com to view your parking activity, update your information, access a receipt or redeem the ABIA Frequent Parker Program points you have accumulated.
Unfortunately, no. The ABIA Frequent Parker Program is set-up so that points can only be accumulated from the day a member receives their ABIA Frequent Parker Program Card. No retroactive points can be given.
Simply login to your ABIA Frequent Parker Program account at www.fppaustin.com, then check the box “Pay With Points” in the “Use Points On Next Visit” box.
Note: The system will use all available points in your account and will adjust based on the lot or garage you park in. If you park for more days than you have points, the balance will be charged to your credit or debit card on file. You will receive points for the cash portion of this transaction. Upon arriving at the airport, simply enter and exit your preferred parking location, as usual, with your ABIA Frequent Parker Program Card in order to have the points credit applied to your account.
There are no certificates to present. The transaction will be handled through the automated system.
Please Note: If you are already parked and you forgot to place the redemption, you can do so after you have entered the parking lot. However, the redemption must be placed prior to exiting the parking lot. ABIA Frequent Parker Program points will not be earned on days when free parking redemptions are used. Points are only earned on days of paid parking.
A FREE parking redemption does not reserve a space in the airport’s on-site parking lots or garages. If you arrive and your chosen parking location is full, you must park in an alternate on-site parking location. Remember, the system will use all available points in your account and will adjust based on the lot or garage you park in.
The chart below illustrates how many points are needed for one day of FREE parking in each facility:
|PARKING FACILITY||POINTS NEEDED FOR 1 DAY|
|Red Garage||120 (Limited Time)|
|Blue Garage||60 (Limited Time)|
*The South Terminal Parking Lot is NOT part of the ABIA Frequent Parker Program, nor is it managed by ABIA Parking.
Simply login to your ABIA Frequent Parker Program account at www.fppaustin.com, then uncheck the box “Pay With Points” in the “Use Points On Next Visit” box. A red prompt message stating “Saved Successfully” will appear.
If you are unable to login to your account due to a forgotten username or password, please try the following: Please note that usernames and passwords are case sensitive.
- Username: Your username is the registered email address used when you set up your account. If you have forgotten your registered email address and need it sent to you, simply send an email to firstname.lastname@example.org with your request and your name.
- Password: Passwords are case sensitive. If you have forgotten your password, use the “Forgot Password” function on the login screen and follow the step-by-step instructions to reset your password.
If you are still having trouble logging in using the correct username and password, close out of the page and enter the login page through www.fppaustin.com (do not use a bookmark to re-access the page). By doing this you will clear out any extra characters that may have been put into the login fields. These are extra characters like spaces that happen from copying and pasting and that we can’t always see but the computer recognizes. You can also put your cursor in the username or password fields and hit the delete button a few times to make sure it has been completely cleared.
If your credit or debit card expires or incorrect information was provided, your ABIA Frequent Parker Program Card will not be valid upon exiting. To update your credit or debit card, as well as other information such as name, address, etc., login to your account and click “Profile” to update your information.
No. An ABIA Frequent Parker Program Card is for each member’s sole use. There is only one ABIA Frequent Parker Program Card issued per person.
Yes, users can have up to two credit or debit cards on their ABIA Frequent Parker Program account; however, only one can be active. It is up to the account user to switch credit/debit cards before exiting the ABIA parking facility.
You can only use your ABIA Frequent Parker Program Card for ABIA Frequent Parker Program points and activity. Your credit or debit card cannot be used in lieu of your ABIA Frequent Parker Program Card.
Yes. Your ABIA Frequent Parker Program Card is not tied to the license plate listed on your account. However, you cannot park more than one vehicle at a time per ABIA Frequent Parker Program account.
First, check to make sure that the credit or debit card information on file is up to date. If it is not, update the information immediately. Then, contact the ABIA Frequent Parker Program Administration Office to rectify the account. Once the account is cleared, the points from that stay will be added to your account. For your protection and to adhere to PCI compliance laws (credit cards), we are unable to take your credit or debit card information over the phone or through email. Members must login to their account and update their credit or debit card information.
- Login to your online account and select “PROFILE”. Scroll to the bottom of the page to your “Activity Log”. This report will show all your parking activity.
- Select the “Receipt” link next to the transaction you wish to print. The receipt will be emailed to you.
- Check your email for your parking receipt. Still have an ABIA Frequent Parker Program question? Contact us at email@example.com or call 512-530-3770 (Monday – Friday, 7am – 4pm CST)
Frequent Parker Program Terms & Conditions
The program has no predetermined termination date and may continue until such time as AustinBergstrom International Airport (ABIA) decides to terminate it, with or without notice. Members have six months from the termination date announcement to use any accumulated points. This means that regardless of the amount you participate in the program, your right to accumulate points and claim rewards can be terminated.
ABIA Frequent Parker Program members can login to their account at any time to update their profile, credit or debit card information, check point balances or redeem for FREE parking. Retro-active credit (credit for parking stays prior to enrollment date) will not be issued to new or existing program participants.
ABIA Frequent Parker Program points expire twelve (12) months from the date they are earned. The oldest active point balance is applied first to a parking redemption.
An ABIA Frequent Parker Program account that has no parking or redemption activity for 24 months will be considered inactive and the member will be requested to return their ABIA Frequent Parker Program Card to:
Rewards Headquarters PO Box 39125 Cleveland OH 44139
All inactive accounts will be deactivated.
Austin-Bergstrom International Airport reserves the right to add, modify, delete or otherwise change any of the rules, procedures, conditions or benefits pertaining to the program at its sole discretion, with or without notice, even though changes may affect the value of points already accumulated. Parking Operator Employees are strictly prohibited from participation in the ABIA Frequent Parker Program.